Website Privacy Policy

The Federation for Victim Assistance respects your right to privacy and complies with its obligations under the General Data Protection Regulation (GDPR). The goal of this website privacy policy is to help you understand how THE FEDERATION FOR VICTIM ASSISTANCE deals with any personal data you provide when you visit its website or interact with THE FEDERATION FOR VICTIM ASSISTANCE online.

By visiting the website, you are accepting the terms of this website privacy policy.

This website contains external links to other websites and THE FEDERATION FOR VICTIM ASSISTANCE is not held responsible for the privacy policies of these other websites.

What type of information do we collect?

You may browse our site anonymously, but certain functions and pages may be unavailable to you.

We collect information from you when you visit our website, register for updates, subscribe to our email newsletter, or fill out a form, such as a contact form, volunteer form, donation form.

When making a donation, registering for a campaign or event, registering your interest in volunteering, or requesting support, as appropriate, you may be asked to provide personal details such as name, email address, postal address, phone number or other relevant information as needed.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To help provide support services to victims of crime

We collect and store personal data to provide services for people interested in or affected by crime. This includes our volunteer support service, or where you contact us online to request one of our support services.

THE FEDERATION FOR VICTIM ASSISTANCE members may collect sensitive personal data about your, or your family members, experience of crime, when you speak, email or send enquiries to them. They will use this information to answer your questions and give advice or support.

We may also use this information for training, quality monitoring or evaluating the services we provide.

We may also collect and retain your data if you send feedback about any of our services or make a complaint.

  • To improve our website and provide a personalised experience for you

We continually try to improve our website based on the anonymous information and feedback we receive from you.

We want your visit to our website to be a useful one, making sure you are able to find the information that you’re looking for and that is relevant to you.

  • To keep you informed about what we’re doing to help victims of crime
    If you have signed up for the Victim Assistance email newsletter, you will receive this email periodically. At any time, you can unsubscribe from receiving future emails clicking the ‘Unsubscribe’ link at the bottom of every email.
  • To let you know other ways you can get involved in our campaigns or events

From time to time we may use your email address to send you updates on how you can get involved in our events or fundraising and campaigns.

We may also contact you by phone and email if you have given us consent to do so.

We will always respect your privacy and will always give you the option to stop hearing from us.

How do we protect your information?

We use a variety of security measures to securely process and keep your personal information safe when you interact with our website.

We use a secure server so that all supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and encrypted in transit between your web browser, and the web server.

Our website is hosted securely with Blacknight in Ireland, so any data collected from our website (e.g. if you submit a form) is both encrypted in transit and is held on servers within the EU only.

  • We enforce strong password policies on our site for all users;
  • We utilise a variety of best practice security tools on our site, including web application firewalls and scanners to detect and prevent attempts at unauthorised access to the site including attempts to inject scripts, detect passwords, brute force attacks, etc;
  • We utilise a broad range of protective measures on our site and server, which for security reasons, we do not detail in this document.

THE FEDERATION FOR VICTIM ASSISTANCE takes, and will continue to take, all reasonable steps (which includes relevant technical and organisational measures) to protect the safety of the data you provide to us and we will only use the data for the intended purpose.

However, the nature of the internet, with daily emerging threats, is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet will be 100% secure.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that lets the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us compile anonymous data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

This website uses Google Analytics to gather anonymous statistics about visitors to the site and which pages are visited.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

The information you provide when interacting with our website will be kept securely and used by The Federation for Victim Assistance in order to make your interaction with us possible. Your information will not be shared with any other organisation, other than with your permission, or where required by law.

We also reserve the right to enforce our site policies in order to protect our rights and the rights of other individuals in a manner that is safe and compliant with the law.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. For example, we may disclose the total number of visits to our website.

Online privacy policy only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our website, you consent to our website’s privacy policy (this page).

Changes to our privacy policy

We reserve the right to make changes to our web privacy policy at any time without prior consultation; these changes will be posted on this page together with the privacy policy revision date.

Contacting us

If you have any questions regarding this privacy policy, you may contact us using the information below.

Data Protection Officer
Federation for Victim Assistance

Enterprise House

Aiden Street


Co Mayo

F12 A7P1


Telephone: 094 9000251

Date Last Revised: 

1st April 2019.


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